How much notice is needed before starting services?
We can typically respond within 48 hours from the initial assessment.
*may exclude weekends and holidays
How are the caregivers selected?
All of our caregivers are thoroughly interviewed and must also PASS a criminal background check. Including D.O.J and F.B.I
What are the rates for service?
Our rates are competitive and are bases off the complimentary assessment and care plan that is developed. Please contact our office at (714) 696-7230 to schedule an assessment.
Does insurance cover the cost for services?
Regular health insurance DOES NOT cover the cost of non-medical care. Long term care insurance policies DO cover our fees for service depending on the benefit purchased. Should LTC insurance become available, we can bill the carrier directly on your behalf and they will the reimburse you for any services rendered and then you may pay Horizon directly for any rendered services.
Do any government programs cover the cost for services?
Not typically, no. Medicare for example does not currently cover the cost of non-medical or "custodial" care. Aide and Attendance will cover the cost for services IF qualified.
Is short -term care an option?
Yes. Horizon considers a case "short-term" when services are needed for less than two weeks of accommodation.
Are the services applicable to spouses of the client?
Our fees are based on a per person charge. There is usually a 20% (may be adjusted) surcharge for an additional individual residing in the same home as the client regardless of the level of care the second person may need.
What happens when the caregiver needs time off?
We provide a relief person with similar experience to cover their shift. If the caregiver gets sick, we can replace them quickly. Once a caregiver has been placed, the client is never left without care.
Is there a minimum for hours of service?
Yes. Horizon requires a minimum of four consecutive hours per visit and can accommodate up to 24-hour care if necessary. This is common for "respite care", which allows the caregiver to take a break.
Is there a minimum for how many days per week for service?
No. We can accommodate service from once a week to 7 days a week if necessary.
May we interview the caregiver before services begin?
Yes. Although, we have an internal screening process a pre-hire introduction can be arranged. Our initial evaluation with the client and their family will help Horizon develop a profile of the type of caregiver the client needs and wants. Should a client want to change the assigned caregiver foe any reason, we will do so at no additional cost and as many times necessary until the client is satisfied.
Should the client reside in a facility, like a nursing home or hospital, can services be performed here?
Yes. We are able to coordinate with the facility so that Horizon may provide service to the resident(s) that desire a one-on-one companionship and personal care.
What if the client is admitted to a facility?
Should this happen, Horizon will temporarily put a "hold on services" until the client returns home. No charges are incurred during this time if no services are being rendered.
What is the billing process for services rendered?
All services are billed after services are rendered, Usually two weeks at a time.
What if services need to be terminated immediately?
Horizon requires a 24 hour notice, unless it is an emergency situation. A refund will be made for all days of service NOT rendered. Refund payments will be sent within 30 days from the last date of service.
Is the client ever left unattended?
Once a caregiver has been placed and services begin, the client is usually not left unattended. Exceptions to this policy however are, short trips to the market, pharmacy, etc.
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